Where does this store ship from?

Akita, Japan.

Do you accept orders placed outside of the US?

Yes. We are based in Japan and we accept orders from all over the world.

International orders are shipped every Friday.

All orders received up until Wednesday midnight Japan time will be sent out on Fridays. Orders made on Thursday will be sent out the next Friday.

How long will it take to receive my order?

All order are shipped SAL. If you would like your package to be sent EMS, please contact us.

Domestic orders will be packaged and shipped within 3 business days. International orders will be shipped every Friday. International shipping delivery times may vary between 2 and 12 weeks. (The US is included in international shipping)

SAL shipping does not come with a tracking number. If you would like to add a tracking number to your order, please add this item to your shopping cart: http://studiolorien.storenvy.com/products/265706-tracking-number

What is this store's return and exchange policy?

Damaged products may be returned for a refund or exchange within 7 days of arrival. The customer is responsible for all return and exchange charges, including duty and tax if applicable.

What is Storenvy?

This store is powered by Storenvy, an online store system and marketplace for people like bands, clothing companies, record labels, artists, nonprofits and everyone else who has ever needed an online store. Shoppers can purchase items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.